Booking Terms

 North Cottage Cromer Booking Terms and Conditions and Cancellation Policy 

Front, exterior view North Cottage Cromer.

  • Maximum occupancy is 12 guests (unless government restrictions impose a lower limit).
  •  No pets. No smoking /vaping. We appreciate it if you don't wear outdoor shoes inside the house.
  • Check-in is 5pm. Check-out is 10am

 Booking Terms and Conditions

The rental includes all bed linen - white 100% cotton, hypo-allegenic 10.5 tog duvets, 2 hypo-allergenic pillows (per guest) and blankets, bath towel and hand towel per guest, bath mats are also provided. There are some beach towels too (please wash these if you use them). Shampoo, shower soap, hand soap and toilet rolls and laundry detergent are included.

The kitchen is fully equipped. Essentials: tea, coffee, milk, sugar, salt, pepper, herbs (herb garden) foil, kitchen towel, washing up liquid, dishwasher tablets, scourer, dish cloth, drying cloth and oven glove - all provided.  

Private, gated parking on our large gravel driveway is provided for up to 4 cars. Please note there is no parking allowed in North Lodge Park. There is also a covered area for the storage of (locked) bicycles. 

The following terms are important. Full terms and conditions are listed below these main terms. 

Payment is by bank transfer. 50% deposit on booking, the balance 8 weeks before arrival. The booking contract is exclusively with the person who pays. For bookings within 8 weeks the full balance is payable at booking. Payment is due when requested. If payment is delayed beyond 3 days the booking may be cancelled.  

A damage deposit of £200 is payable and returned within 7 days of the stay completed once the property has been inspected. We may deduct postage costs for 'left' items we return by post. 

When government rules prohibit travel to North Norfolk or overnight stays in North Norfolk due to COVID you will receive a full refund. This does not cover 'disinclination to travel'. It does not cover guests who are ill and cannot travel. In the event of local lock down rules affecting your home tier or area we'll attempt to re-sell your dates at the same rate. If we resell your dates at a lower rate we'll refund you pro-rata based on the rate achieved. For example if your 7 night stay rate was £3000 and we sell the same stay for £2800 you will receive the lower figure. If we only resell 4 of the nights you will receive less. Alternatively we will by mutual agreement transfer your booking to new dates subject to availability - any price increase / decrease will also be chargeable / refundable. 

If there are rules governing household mixing or group size you will be responsible for complying with these rules. We cannot offer refunds for mixed household groups after booking. If rules change and your stay can still go ahead as a single household you should modify your group to fit the new rule, no refund can be given. We have to do this otherwise we would only accepting bookings from single household groups. 

For all other cancellations we will only refund payment when we resell your dates. We will use our best efforts to do this. Any refunds will be pro-rata (as illustrated above) and paid after we receive the rebooking payment.

Our full terms and conditions are below: 
1. Hire period - check in is 5pm, check out is 10am. Dates as shown in the confirmation email.
2. The Booking. Is for a maximum of 12 guests. The guests must include the named person who booked and paid for the property hire. The contract is with this individual. The property must not be sub-let under any circumstances. If the hirer wishes to invite additional guests they must inform the owners in advance. If the maximum guest occupancy is exceeded the owners have the right to terminate the rental. No Pets allowed. No smoking allowed. Stag and Hen and similar single sex parties are not accepted. In the event of pricing errors the owners have the right to decline the booking.
3. Deposit and Payment. 50% deposit is taken on confirmation of booking, payable by bank transfer within 3 days. The balance is due 8 weeks before check-in. For bookings within 8 weeks the full balance is payable on booking. If the balance is not paid on time and when requested the booking will be cancelled. Deposits and balance payments are non-refundable. Ensure where possible you have travel insurance to protect against personal cancellation for any personal reason such as illness. 
4. COVID-19 restrictions. In the event of government restrictions prohibiting travel to North Norfolk or overnight stays due to COVID-19 we will refund you in full. This does not cover 'disinclination to travel'. It does not cover guests who are ill and cannot travel. In the event of government travel restrictions affecting your area we will attempt to re-sell your dates at the same rate, or, if they sell at a lower rate we will refund pro-rata based on the rate achieved. Alternatively we will, by mutual agreement, transfer your booking to new dates subject to availability. Any price increase / decrease will also be chargeable / refundable. You should also be aware of the rules on households mixing and maximum group size and how this might affect your booking. We cannot offer refunds for mixed household groups or larger groups after booking. If rules change and your stay can still go ahead as a single household or maximum size group you should modify your group to fit the new rule, no refund can be given.
5. Damage Deposit - when the final balance is paid a damage deposit of £200 is also due. This will be refunded within 7 days of check-out when the property has been inspected. There is no charge for minor breakages - mugs, glasses, plates and so on. If there is more serious damage or additional cleaning is required part or all of the deposit will be retained. If smoking is detected or the presence of pets of any kind the damage deposit will be retained in full. You accept this as a booking condition. We may also deduct postage for returning personal items left behind.
6. Force Majeure. If for any reason the property becomes unavailable due to fire, flood or any other unforeseeable event or action you will be notified as soon as possible and all monies - deposit, balance and damage deposit will be returned to you within 7 days. The owners have no responsibility for any consequential loss (for example time booked off work, travel costs, pre-booked activity fees). You should ensure your travel insurance covers cancellation.
7. Owner Access. Guests are required to allow the owners access to the property (after reasonable notice is given) to carry out emergency or important repairs or to check the condition of the property.
8. Safety is of the utmost importance. Guests should take all reasonable care as they would in their own home. It is guests responsibility to follow all safety instructions including, but not limited to the wood/log burner, electrically operated parking gate and all electrical and cooking appliances. There are written instructions in the property and video guides available at The owners cannot be held responsible for resulting accidents if safety instructions are not followed.
9. Parking. There is space for 4 cars (depending on size). Cars must not be parked or stopped in the rope marked path of the electrically operated parking gate. The gate must only be operated by adults and children must be supervised when the electric gate is in operation. No parking is permitted in North Lodge Park. The owners are not responsible if the access road is blocked and unavailable - but please be assured North Cottage has full right of way over this roadway and through North Lodge Park. If the roadway is obstructed for any reason you have full authority to ask for the obstruction to be removed immediately (please ask nicely first, it's never been a problem).
10. Security. Guests agree to ensure all windows and exit doors are closed and locked when they leave the property unless specifically requested to do otherwise. The owners are not responsible for guests' personal possessions. On check-out the keys must be returned to the key safe. The combination of the key safe must not be changed.
11. Complaints. If guests experience problems during their stay they agree to notify the owners immediately by telephone or email so the matter can be addressed. Complaints not raised during the stay cannot be considered after check-out when there is no opportunity to rectify any problem. If the complaint is serious the owners will make every effort to meet the guests at the property as soon as practicable. 
12. Accessibility. North Cottage has 1 flight of 16 stairs. There is one king size bedroom on the ground floor. There is a ground floor wet room (shower) and toilet. There is a step down inside the front door.
13. Description - the owners have made every effort to check the contents of the website reflect the facilities and appearance of the accommodation at North Cottage. However changes to furnishings, decor and facilities may sometimes become necessary and the owners reserve the right to make changes without notice. Whenever changes to facilities or decor are necessitated the owners will endeavour to ensure they are of similar or higher quality to those described and shown. We also endeavour to keep all room photos updated to reflect the current furnishing and decor.
14. Internet / WiFi is provided as a courtesy and is not guaranteed as the service is outside our direct control. The service is BT super fast fibre up to 50mb with a whole home mini mesh network to provide a Wi-Fi signal throughout as much of the house as possible. Broadband Wi-Fi is for leisure use only (this is a holiday let) . We cannot guarantee broadband / Wi-Fi service for any business use whatsoever. 
15. Mobile phone / cell phone coverage is variable (by network) and is not guaranteed as it is outside our control. The UK's largest network provider BT / EE (Virgin and Plusnet also use this network) has a good 4g signal inside most rooms at North Cottage and good coverage exterior to North Cottage. The Wi-Fi supports Wi-Fi enabled calling if your phone and network allows for it.
16. COVID-19 safety. We have implemented special cleaning measures. Full details are available on request. North Cottage Cromer is Visit England 'Good To Go' certified. All guests are required to notify us if they have symptoms of COVID-19, are awaiting the results of a test, or have tested positive before, during and for 10 days after their stay. We will pass on your details for 'test and trace' when legally required. Government guidelines state if you develop symptoms while staying in self catering accommodation you should return home. If you have to stay in the property the government guidelines state this is at your own expense. This is unlikely to be possible at North Cottage and if it is possible will be charged at peak season rate of £700 per calendar day or part thereof.
17. Electric car charging. North Cottage does not have facilities for electric car battery charging. Use of your own cables is prohibited to prevent risk to electrical circuit safety. The damage deposit may be forfeited if there is evidence of electrical charging of vehicles. There are official charging points nearby at Morrisons car park in Cromer.
18. Errors. If there are any differences between the general descriptive terms used and these numbered booking terms and conditions then these numbered terms and conditions will apply. In the event any of the booking terms overlap or conflict the strictest rule prevails.